Support
Clearline is built and run by one person, so you are writing to them directly rather than to a queue.
support@getclearline.co.uk
We aim to reply within one business day. Write on a Friday evening and you will most likely hear back on Monday. If something is broken and stopping you working, say so in the subject line and it goes to the front of the queue.
What to write about
- Anything Clearline gets wrong — a document that will not open, a PDF that looks wrong, a Xero connection that will not reconnect, a total that does not reconcile.
- Billing.
- Your data: a copy of it, a correction, or deletion. We answer these within one month, which is the statutory limit rather than our target.
- Security. If you have found a vulnerability, this is the address — please write before disclosing it publicly.
What we cannot help with
- Bookkeeping or tax advice. Clearline produces the document; whether it is right for your client is your professional judgement, not ours.
- Changes inside Xero. Clearline holds read-only access by design, so we cannot alter anything in your account — and neither can a support request.